Walmart sees a future of more automation less workers
For example, customer service tasks in call centers and through online chat functions will become more AI dependent soon and other tasks not, McMillon said.
Take humanoid robot workers. Companies have recently pitched robot workers to Walmart, McMillon said on stage. Yet “until we’re serving humanoid robots and they have the ability to spend money, we’re serving people,” he said. “We are going to put people in front of people.”